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FAQ

Please see the questions frequently asked by our customers with their respective answers.
If what you are looking for is not here, try our Help section or mail us at enquiries@betterprint.co.uk
 
What Products do we sell on the net?

What materials do we print on?

What is the difference between ranges

How do I use the Upload range?

Do you offer lamination & round corners?

Can I have double sided cards?

Can I get my order quickly?

How are my goods delivered?

Can I collect my goods?

How is my postage or shipping price calculated?

Do you print your logo on my cards?


Will my letterheads be laser guaranteed?

What Quality & Environmental Procedures do you have in place?

How do I order on your site?

How do I use a Discount or Promotional code?

When do I create an account?

What information will my account hold?

Is your site secure?

What if I uncover a mistake after the order has been completed?

Why are my cards a different colour than they looked on my computer screen?

How do I update my information with you?

What payment methods do you accept?

Do you charge VAT?

What is your Privacy Policy?

What Website Browsers does your site support?

What do I do if I am not happy with the products I have received?

Can I choose not to receive promotional emails?

How do I contact you?

What Products do we sell on the net?

Our site currently offers Business Cards, Letterheads, With Compliment Slips, Note Pads and Labels that can all be purchased as individual items or a partial matching or complete matching set. We also offer Luxury business card holders to create a more professional look and image.

Our products are split into three ranges - Standard - Deluxe - Custom Upload. 

What materials do we print on?

All our ranges are printed on the same materials as standard with recycled as an optional extra, available in some cases.
All our products are printed in full colour via CMYK.

Business Cards

These all come on 400gsm smooth white silk FSC art board or 400gsm smooth white FSC Recycled Silk art board. They can be printed on both sides and have options such as Rounded Corners and Matt or Gloss Lamination to one or both sides.

Letterheads & With Compliment Slips

These all come on 120gsm smooth white FSC paper.

Note Pads

These all come on 120gsm smooth white FSC paper and are padded in sets of 25 sheets along with a backing board.

Labels

These all come on 120gsm semi gloss white paper with a permanent adhesive, they are cut to size and not on a roll and can be round cornered or laminated to the face as an optional extra.

See our Environmental Policy for a full explanation about FSC.

What is the difference between ranges?

All our ranges can be fully personalised online.
You can alter the font - choose from over 150 different fonts.
You can alter the font in size, colour and have them shown as normal or bold.
All products have up to 2 different fonts showing for each design.
In most cases you can alter the background colour.

Standard Range

This is our basic range and can be bought at some of the lowest prices you can find on the internet. Each product in our standard range has a matching set of stationery, as the name suggests this is our base range and offers fairly basic designs, never the less they are fully functional and are widely used by many of our customers.

Deluxe Range

This is the most comprehensive range of contemporary designs you will find anywhere on the internet and is categorised into Styles and Professions to help you find a design that fits with your chosen sector. Some of the designs are very specific to particular sectors but many designs are generic and will work in most sectors for most business types.

Custom Upload Range

This range offers the ability to upload either a photo or logo directly into one of our designs and still personalise as with our two other ranges. You can also upload a complete design and we will print direct from that allowing total flexibility to our customers - see our Help section for technical details of how to use the Upload Range.

How do I use the Upload range?

Follow this link to see how to use our upload range.

Do you offer lamination & rounded corners?

We offer matt and gloss lamination to either the front or back of your cards and the front of your labels and you can have square or rounded corners.

Can I have double sided cards?

Yes, once you have selected and personalised the front of your cards we will offer you a series of Backs to choose from, even if you do not want a printed reverse on your card you need to select "No Back" to proceed. If you do want a printed back then you can choose from a solid colour or bullet points to highlight your products or services or one of our other useful pre-designed backs. If you are buying through the Custom Upload range you can either use the backs we have on offer or upload your own in the same way as you will do with the front of you cards.
If you require lamination to the back of your card this MUST be selected when you complete the Options for the front of your cards, it clearly states here you can have lamination to the front & Back of your cards just choose from Matt or Gloss.

Can I get my order quickly?

In short, yes, we offer 3 different production speeds:
Standard - takes up to 5 working days and is included within the price.
Rush - takes 3 working days providing you order prior to 12.00pm and costs just £9.95 extra.
Sonic Rush - takes just 24 hours providing you order prior to 12.00pm and costs just £19.95 extra.
These production speeds will determine when we despatch your goods and are subject to our terms and conditions.
We are unable to absolutely guarantee the time or the day that goods will be delivered even when an additional
production speed service has been purchased. Simply this is due to having to use third party carriers such as Royal Mail,
Parcelforce or others, we do however guarantee we will despatch goods within the time frame of the
production service purchased and stated.
Mainland UK deliveries are despatched using a next day recorded service, for outside the UK Mainland we will still despatch your
goods based on the production speed you have purchased but cannot guarantee the amount of days your goods will take to be delivered.

Can I collect my goods?

Yes we are open from 6.00am to 10.00pm for collections - see our contact details for our full address. You need to notify us of your intention to collect by email at  enquiries@betterprint.co.ukstating your Order/Tracking number on the same day as you place your order. We will then advise, subject to the production speed you have chosen, the date your goods will be available to collect. There is no cost reduction for collections so you will still incur a shipping charge.

How will my goods be delivered?

We use the Royal Mail and Parcelforce for the majority of our deliveries with third party carriers for some locations outside the UK. All our deliveries require a signature and so it is best to have your goods delivered to an address where someone will be available to take deliveries during normal working hours. We cannot offer specific times of deliveries. In the event you are not available when our courier service tries to deliver, a card will be left explaining how you can get your goods.
All our deliveries are fully tracked and can be identified by our customer services team by your Order/Tracking number.
We deliver anywhere in the World.
Occasionally our delivery carriers will misplace deliveries. If you have not received your goods at the end of the last working day when your goods were due to arrive (subject to the production speed you chose) then contact us via email at  enquiries@betterprint.co.uk with a short note including your order number. We will promptly look into why you have not received your order and respond and if necessary reprint and resend the goods again.

How is my postage/shipping price calculated?

The weight and size of your parcel coupled with its destination is what determines the price you will pay, use our delivery cost calculator to exactly how much it will cost to have your goods delivered to your desired destination.

Postage Calculator.

Do you print your logo on my cards?

No - absolutely not.

Will my letterheads be laser guaranteed?

The material we use is 100% laser guaranteed.
Quantities of 2000 and over are fully laser guaranteed however due to the process for smaller quantities we are unable to completely guarantee how your laser printer might affect the printed image upon the paper. In most cases there is no adverse affect at all - in fact we digitally produce all our own stationery and use general office laser printers without any adverse affects.
All letterheads are fully guaranteed for all other types of printers.

What quality & environmental procedures do you have in place?

Follow the link to our complete Quality and Environmental Policies.

How do I order on your site?

You can find a more detailed explanation of how to use our site in our Help section, however here is the short version:

Design Preview

Select a design from the Range that suits you by clicking on it; this will take you into the Design Preview Page. Here you will see the design along side 20 text fields, if a field has been used within the design you have selected the text on that design will appear in one of those fields.
Key your own details into the text fields and click update to see the design personalised.
You can alter the look and feel of the layout by switching text fields.
The text you have on the design is now split into Primary and Secondary sections this allows you to choose two different typefaces for each section - click on the font to see what's on offer, we have over 150 fonts to choose from, the first time you visit our site the fonts may take an extra few seconds to download but this will only happen on your first visit.
You can now adjust the size of both Primary and Secondary font selections.
You can now adjust the colour of both the Primary and Secondary fonts and select the colour palette and choose a colour for each section.
On most designs you can also adjust the background colour, again select the colour palette and choose a colour.

Proofs & Product Options

When you are ready to select product options such as Quantities and Finishes click on Save & Continue and follow the simple instructions to proceed through the order process.
Here you will be shown a proof of the design you have chosen along with all the changes you have made - this is your final proof and you need to check it very carefully as what you see is what we will print. If you need to make any adjustments click the button to return to the Design Preview and the above process can be re-adjusted where necessary and re-saved.
Next you will need to agree with our Terms and Conditions and select Confirm to proceed.
For business cards you will now be shown a selection of backs, if you want a double sided card select from the designs on offer and personalise as you did with the front of your card. If you just want a solid colour on the reverse of your cards this option is available here as well - just remove the sample text. If you want an unprinted back just select no back.

Shopping Basket

Once you click Confirm to Proceed in the Product Options page you will then be taken to your Shopping Basket, this shows all the products you have personalised and will offer you a discount on any Matching Products you may wish to purchase at this stage. You can buy a matching product by clicking on it and personalising it then follow the same procedure as described above to return back to your Shopping Basket. Once you have completed all product choices you can select the Production Speed you require and Checkout.
You will be shown your shipping costs along with a full summary of your order at the checkout and agreeing this will move you to our Secure Sage Payment page for you to enter your credit card details and complete the order.

How do I use a Discount or Promotional Code?

As a Betterprint customer from time to time we will provide you with a discount or promotional code to gain additional discounts, this is easy to use,  just enter the code in the  promotional code box which can be found on the checkout page this will reduce your total invoice by the percentage that applies to that specific promotion excluding shipping and VAT.
Voucher codes are unique to individual clients and have a valid until date after which they will expire.

When do I create an account?

You will be asked to create an account once you are ready to make your first purchase and have reached the shopping basket, to login you will need to provide an email address and password.
If once you have created a login and password you forget them they can be retrieved by clicking the password link on the login page where you will be asked to email your request. You need to provide us with your name, we will then email you a new password to use or change. If for any reason this fails, email us at  enquiries@betterprint.co.uk giving us your details and a member of our customer services team will respond promptly.

What information will my account hold?

Your account will hold all your previous orders with a link to update and re-order.
Your account will show if your order has been delivered or is in transit or production,.
Your account holds your order history email address and password.
Your account DOES NOT hold your credit card details.

Is your site secure?

Betterprint does not store or handle your credit card details.
Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at  www.sagepay.com/shoppers

What if I uncover a mistake after the order has been placed?

We are sorry but our systems are fully automated and once an order has been placed it cannot be amended or cancelled, you will be given ample opportunity to fully proof your goods throughout the order process.

Why are my cards a different colour than they looked on my computer screen?

The colours you see on screen will be different from screen to screen dependant upon make, model and age however they all use a process known as RGB to present colours to us, these colours can also be affected by the lighting conditions of where your computer is situated and the brightness and contrast set on your screen.
The printing process we use is one known as CMYK. In order for us to manufacture your goods from the original RGB colours which you see on screen they have to be converted to CMYK which is what you see in print. This conversion may create some differences in the way in which the colour was represented from your screen to the final printed image; we have the very best technology to keep this to a minimum; however it is impossible to fully control.

How do I update my information with you?

Simply log on using your email and password and all relevant details we hold are available for you to amend in this area.

What payment methods do you accept?

We only accept credit card transactions via Visa, Mastercard, Maestro and American Express.
We do not accept cheques or cash.

Do you charge VAT?

Yes, VAT at the current UK rate will be applied to your goods and clearly shown on your invoice.

What is your Privacy Policy?

Follow this link to view our  Privacy Policyin full.

What website browsers does your site support?

Betterprint supports all browsers including Internet Explorer, Mozilla Firefox, Netscape, Safari, Opera etc.

What do I do if I am not happy with the products I have received?

It is of great importance to us that our customers are entirely satisfied with the goods and service we provide. Whilst we take the utmost care and attention to carefully fulfill each order to the exact specifications, due to the nature of the manufacturing process occasionally things don't go to plan.
If you have a problem email us first at  enquiries@betterprint.co.uk quoting your order number and explaining the problem, we may then ask for you to return a quantity of the faulty product for us to inspect, you can send these via the post and we will then respond to you in a timely and professional manner. If we agree the goods are faulty we will replace them quickly and at our total cost, we do not accept any consequential losses of any type due to faulty products or late deliveries.

Can I choose not to receive promotional emails?

Yes - email us at enquiries@betterprint.co.uk.

How do I contact you?

At Betterprint we want you to be able to easily contact us in a fast and efficient manner of your choice.
Please note our telephones are manned from 8.30am until 5.30pm Monday to Friday.
Betterprint
Poplar House, Jackson Street
St Helens, Merseyside,
WA9 3AP UK

Tel: 0800 669 6470
Fax: 01744 451242

Email:  enquiries@betterprint.co.uk




 












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In a recent customer satisfaction survey of Betterprint.co.uk 95% of Customers were delighted with the service they received.
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